1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Credit report data you upload to our platform
- Payment information (processed securely by Stripe — we never store card numbers)
- Dispute letter content and mailing addresses
- Usage data and analytics
2. How We Use Your Information
- To provide, maintain, and improve the DisputeHive service
- To generate personalized AI dispute letters
- To process mailing orders through our partner Lob
- To send important service notifications and updates
- To provide customer support
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information to third parties. We share information only with:
- IdentityIQ / SmartCredit: If you subscribe through our affiliate link (they receive only what's needed to process your subscription)
- Lob: Your name and mailing address to fulfill letter delivery orders
- Stripe: Payment processing (we never see your full card number)
- Claude AI (Anthropic): Letter generation prompts (anonymized where possible)
4. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls. We are SOC 2 compliant. However, no method of transmission over the internet is 100% secure.
5. Credit Report Data
Your credit report data is used solely to generate dispute letters and is never shared with third parties for marketing purposes. We retain this data only as long as necessary to provide the service.
6. Your Rights
- Access your personal data at any time through your account settings
- Request deletion of your account and associated data
- Opt out of marketing communications
- Request a copy of your data in a portable format
7. Cookies
We use essential cookies for authentication and service functionality. We use analytics cookies to understand how users interact with our platform. You can control cookie settings through your browser.
8. Children's Privacy
DisputeHive is not directed at children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform.
10. Contact Us
For privacy questions or requests: privacy@disputehive.com
DisputeHive LLC, USA